Quality Assurance Specialist
Designation: Quality Assurance Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Manage a team of Call Quality QAs "
What are we looking for? "•Unique Knowledge & Skill Requirement Complete knowledge of product/processes Data Analysis- Basic Graphical Representation of Data (Bar Graph, Pie Chart, Run Chart,Pareto,etc) Ability to use recording Application Should have basic understanding of Quality related tools and OE Thorough understanding of Client requirements and targets specific to Transaction Monitoring Client interaction would be an added advantage Management of performance(specific to Transaction Monitoring) – daily, weekly and monthly Strong communication skills-written & oral People motivation and retention skills Ability to formally evaluate performance of Quality Associates. Strong internet and computer literacy skills, technical knowledge will be an added advantage "
Roles and Responsibilities: "•Knowledge of client’s quality scoring system Competent in all minimum skill required by Quality Associates Knowledge of quality related reporting Interfacing with client / VMT Weekly/daily interactions with internal/extrenal stake holders Ability to use monitoring tools "
Pune
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.