IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : PySpark
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Customer Service Representative, a typical day involves overseeing the smooth delivery of IT production systems and services. This role requires managing incidents, issues, and outages by investigating their root causes and ensuring timely restoration of services. The position demands continuous monitoring and coordination with various teams to maintain system stability and support business operations effectively. The role is dynamic, requiring adaptability to handle unexpected challenges and maintain communication with stakeholders to provide updates and resolutions.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless service delivery and incident resolution.
- Document and communicate incident reports and service restoration activities clearly to relevant stakeholders.
- Assist in identifying process improvements to enhance operational efficiency and reduce incident recurrence.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in PySpark.
- Experience in handling large-scale data processing and transformation using PySpark.
- Strong problem-solving skills with the ability to analyze and troubleshoot production system issues.
- Familiarity with incident management frameworks and IT service management principles.
- Ability to work effectively in a fast-paced environment while managing multiple priorities.
- Good communication skills to interact with technical teams and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in PySpark.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.
Indore
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.