Supply Chain OS

Turn fragmented signals into coordinated action

Transform supply chain operations with our AI-native product built on AWS that works across your existing systems—connecting planning, inventory, logistics, manufacturing and fulfillment through a unified decision and execution layer.

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Supply chains shouldn't run on firefighting

Enterprises have invested heavily in ERP, planning, warehouse, transportation and visibility systems. Yet when disruption strikes, teams still coordinate responses manually across disconnected systems.

Visibility is no longer the main challenge—decision-making and execution are.

Read the latest blog

Agentic Supply Chain: Meeting Demand at the Speed of Agents

Accenture and AWS can help

Supply Chain OS

Your ERP records transactions. Your planning platform creates plans. Your WMS and TMS execute. But none makes decisions across the others. Supply Chain OS connects these systems—reading signals, deciding what should happen and executing the response through the systems you already use. AI-powered workflows, governance and human oversight help improve service, inventory, cost and resilience.

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How it works

Supply Chain OS uses AI agents to continuously monitor risks, identify root causes, recommend next steps within defined guardrails, carry out approved actions in ERP, planning, WMS, TMS and MES systems, and learn from the results over time.

Sense

Detects risks. The monitoring agent continuously scans for anomalies and exceptions.

Understand

Diagnoses root causes. The diagnostic agent identifies the cause and financial impact.

Decide

Recommends actions, then applies governance checks before anything proceeds.

Act

Executes back into enterprise systems — ERP, Planning, WMS, TMS, and MES.

Learn

Adaptive learning agent tracks value. Outcome data is fed back improving future decisions.

Five capabilities that turn supply chain signals into action

Unified data foundation

Connect and coordinate ERP, WMS, TMS, planning, and visibility platforms to help decisions and actions flow more consistently across the supply chain.

Multi-agent orchestration

AI-powered agents move from identifying issues to coordinating responses across systems and operations, accelerating execution.

Supply chain expertise at scale

Operationalize Accenture's supply chain expertise through configurable workflows, proven reference models, and reusable playbooks, accelerating adoption.

Modular deployment

Start with priority use cases and expand as needs evolve, extending automation and intelligence where impact is greatest.

Governance and progressive autonomy

Define when actions are recommended, approved or executed automatically with oversight, auditability and explainability throughout.

What you’ll achieve

10–15%

lower inventory levels

15–25%

reduction in obsolescence

5–7%

improvement in service levels

30–50%

reduction in manual exception handling

_{*Figures are target performance based on design and pilot expectations. Client results are established during baseline and may vary.}

Our partners

Our leader

Diego Pantoja-Navajas

Enterprise AI Value Strategy Lead

Your next move

See how Supply Chain OS turns fragmented signals into coordinated, governed execution across planning, fulfillment and manufacturing.

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Supply Chain OS is built for supply chain leaders and teams across planning, inventory, logistics, fulfillment, and manufacturing. It coordinates decisions and actions in complex environments to improve service, cost, and resilience.

Control towers focus on visibility, alerts, and recommendations. Supply Chain OS connects decision-making with execution across planning, fulfillment, logistics, and manufacturing — turning signals into governed action, not more alerts.

Yes. Supply Chain OS works across existing ERP, planning, WMS, TMS, and visibility platforms. It provides a cross-system orchestration and execution layer that coordinates decisions and actions without requiring organizations to standardize on a single technology provider.

Supply Chain OS interprets signals, identifies root causes, evaluates options, and coordinates recovery across systems. AI agents and configurable workflows adjust plans, rebalance inventory, and reroute shipments — with human oversight.

Supply Chain OS uses AI agents, configurable workflows, and reusable playbooks to interpret signals and coordinate action across planning, fulfillment, and manufacturing. You define when it recommends, seeks approval, or acts.

Supply Chain OS offers modular capabilities across planning, fulfillment, and manufacturing: demand and supply planning, inventory optimization, S&OP, order management, transportation, warehouse operations, production, and quality.