ITSM Test Lead
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 799,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Job Description:
We are seeking a skilled and experienced ITSM Test Lead to join our team in Sydney. The successful candidate will play a critical role in ensuring the delivery of high-quality IT Service Management (ITSM) solutions by leading testing efforts and collaborating with cross-functional teams. This role requires a proactive individual with a strong background in functional testing, test evaluation, and ITIL 4 Foundation principles.
Key Responsibilities:
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Test Planning and Execution: Develop and execute comprehensive test plans, test cases, and test scripts to ensure the delivery of high-quality software solutions.
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Collaboration: Work closely with cross-functional teams to identify, prioritize, and address testing requirements throughout the project lifecycle.
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Issue Resolution: Conduct root cause analysis and troubleshoot issues to ensure timely resolution and minimize project delays.
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Industry Best Practices: Stay updated with the latest industry trends and best practices in functional testing to enhance testing strategies and methodologies.
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Process Improvement: Contribute to the development and continuous improvement of testing methodologies, processes, and tools.
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Test Evaluation: Leverage experience in Defence projects and the ServiceNow Automated Test Framework to evaluate and validate ITSM solutions effectively.
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ITIL 4 Foundation Certification Process Design: Apply ITIL 4 Foundation principles to support process design and ensure alignment with ITSM best practices.
Qualifications and Skills:
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Proven experience as a Test Lead or similar role, with a focus on ITSM projects.
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Strong expertise in functional testing, test evaluation, and troubleshooting.
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Hands-on experience with the ServiceNow Automated Test Framework is highly desirable.
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Familiarity with Defence projects and their unique testing requirements.
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ITIL 4 Foundation Certification (or willingness to obtain).
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Excellent problem-solving and analytical skills, with a keen eye for detail.
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Strong communication and collaboration skills, with the ability to work effectively in a team environment.
Clearance Requirement:
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NV1 security clearance is mandatory for this role.
Why Join Us?
This is an exciting opportunity to contribute to impactful programs and services within a dynamic and collaborative environment. You will work alongside experienced professionals, gain exposure to cutting-edge technologies, and play a vital role in driving program success.
If you are passionate about program management and meet the above qualifications, we encourage you to apply.
Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance (NV1).
This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
Must be willing to work onsite 5 days per week
Benefits of working at Accenture:
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18 weeks paid parental leave
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Long & short-term career break opportunities
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Structured career development program
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Local and international career opportunities.
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Certified as a Family Inclusive Workplace™
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Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
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We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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Canberra
Sydney
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.