Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of essential applications and services.
Roles & Responsibilities:
"• To handle 24/7 Network Operations as per shift timings including week end support.
• To take ready ownership of incidents assigned to the queue in Service Now.
• To perform Level 1 troubleshooting readily and update the tickets in timely manner
• Pass on the tickets / incident details to the next level of escalation within the SLA.
• Develop and provide trend data and analysis on various reporting within the team.
• Participate in client and service management reporting as required.
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Proactively identify and resolve application issues.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Develop and maintain technical documentation for support processes.
- Implement and monitor application performance metrics.
- Assist in the deployment and configuration of enterprise network solutions.
Professional & Technical Skills:
"• Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts
• Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies.
• Experience in troubleshooting issues on large enteprise networks.
• Understanding of ITIL framework and processes.
• Working knowledge of Service Now
• Exposure to various Network Management Tools (HP, Splunk etc)."
- Must To Have Skills:
The candidate should have experience in troubleshooting issues on large enteprise networks.
Strong analytical and communication skills (written / oral) required.
Excellent time management skills and strong attention to detail
Basic skills in MS Excel / MS Power Point Tasks "
Proficiency in Enterprise Network Operations.
- Good To Have Skills: Experience with Network Engineering Planning and Deployment Solution, Network Security Operations.
- Strong understanding of network protocols and technologies.
- Knowledge of network monitoring and troubleshooting tools.
- Experience in network configuration and optimization.
- Ability to analyze and interpret network traffic patterns.
Additional Information:
Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage.
- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.