Sales QA & Monitoring Senior Analyst
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Key responsibilities:
Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements.
Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives.
Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency.
Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results.
Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, and sales effectiveness.
Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps.
Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes.
Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively.
Support new hire onboarding and ramp by validating quality readiness and providing early-stage feedback to sales leaders and trainers.
Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolves.
Basic Qualifications:
-
Minimum of 2 years in Quality assurance, Data Analytics or Reporting
Preferred Qualifications
-
Bachelor’s Degree
-
Inside Sales Experience
-
Experience with Pivot Tables and PowerPoint
-
Proficiency in Microsoft Excel, advanced functions preferred
-
Prior experience using call monitoring/ auditing
-
Excellent written and verbal communication skills
-
Experience with corporate policies and/or community standard
-
Strong attention to detail, both written and verbal
This role is in-office 5 days a week.
#LI-NA-FY25
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/08/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Role Location Hourly Salary Range
California $26.39 to $72.31
Cleveland $24.42 to $57.84
Colorado $26.39 to $62.45
District of Columbia $28.08 to $66.49
Illinois $24.42 to $62.45
Maryland $26.39 to $62.45
Massachusetts $26.39 to $66.49
Minnesota $26.39 to $62.45
New York $24.42 to $72.31
New Jersey $28.08 to $72.31
Washington $28.08 to $66.49
Atlanta, GA
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.