Learning Operations Specialist
Learning Operations Team Lead/Consultant
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Full time
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Experience: 5-10 years
Job No. AIOC-S01624670
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Mumbai
Skill required: Talent Development - Learning Operations
Designation: Learning Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.
What are we looking for? • Knowledge of typical scheduling methodology • A background in administrative roles • Proven ability in team leadership roles / tasks • 4 - 6 years business experience with similar background • Exposure to call center industry preferably technical sector •Global design, Localization, Testing, Standard Operating build experience •Manage learning solutions, including activities such as registration, vendor management, product support, learning management system. • Project management skills (Planning & Organizing) • Adopt an analytical approach • Strong organizational skills. • Ability to prioritize conflicting requirements • Strong analytical ability (to devise and produce coherent management reports and statistics) • People management skills (Coaching, listening, giving direction) • Database knowledge (Software programs such as MS Access / Excel etc. plus client systems) • Basic financial analysis (Cost vs. Revenue) • Strong written and verbal communication skills • English language proficiency required • Multi-cultural awareness • Passion for customer service • Initiative, Critical thinking / problem solving skills • Work well within a team environment. • Good time management skills. •"Clear written and verbal communication skills. Critical thinking and problem solving skills. Detail oriented with high accuracy."
Roles and Responsibilities: •• Organize scheduling tasks, resources and priorities. • Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. • Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria. • Ensure Cancellation policies are being followed • Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems. • Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations). • Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). • Act as first point of contact for escalation of client and operational issues • Manage issues to resolution, where these fall within remit / scope. • Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead • Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered • Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities. • Perform all people processes for the team in line with HR policies. • Assist with developing and documenting cross region scheduling processes • Ensure cross region scheduling processes are followed • Provide input to Continuous Improvement • Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead
Designation: Learning Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.
What are we looking for? • Knowledge of typical scheduling methodology • A background in administrative roles • Proven ability in team leadership roles / tasks • 4 - 6 years business experience with similar background • Exposure to call center industry preferably technical sector •Global design, Localization, Testing, Standard Operating build experience •Manage learning solutions, including activities such as registration, vendor management, product support, learning management system. • Project management skills (Planning & Organizing) • Adopt an analytical approach • Strong organizational skills. • Ability to prioritize conflicting requirements • Strong analytical ability (to devise and produce coherent management reports and statistics) • People management skills (Coaching, listening, giving direction) • Database knowledge (Software programs such as MS Access / Excel etc. plus client systems) • Basic financial analysis (Cost vs. Revenue) • Strong written and verbal communication skills • English language proficiency required • Multi-cultural awareness • Passion for customer service • Initiative, Critical thinking / problem solving skills • Work well within a team environment. • Good time management skills. •"Clear written and verbal communication skills. Critical thinking and problem solving skills. Detail oriented with high accuracy."
Roles and Responsibilities: •• Organize scheduling tasks, resources and priorities. • Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. • Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria. • Ensure Cancellation policies are being followed • Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems. • Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations). • Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). • Act as first point of contact for escalation of client and operational issues • Manage issues to resolution, where these fall within remit / scope. • Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead • Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered • Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities. • Perform all people processes for the team in line with HR policies. • Assist with developing and documenting cross region scheduling processes • Ensure cross region scheduling processes are followed • Provide input to Continuous Improvement • Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead
Any Graduation
Mumbai
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
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Join Accenture to work at the heart of change. Visit us at www.accenture.com.