Delivery Operations Team Lead
Delivery Operations Team Lead/Consultant
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Full time
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Experience: 5-10 years
Job No. AIOC-S01626451
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Bengaluru
Skill required: Retirement Solutions - Payment Operations
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Provide overall leadership and governance for teams supporting participant-initiated requests across Money Out, Loans, Payroll, and monetary/non-monetary transactions, ensuring accuracy, timeliness, and regulatory compliance. • Oversee end-to-end withdrawal and distribution operations, including EFT validation, payment corrections, failed rollovers, qualified charitable distributions, address and name maintenance, unclaimed property handling, tax reporting corrections, and exception (NIGO) management. • Lead coordination with internal stakeholders and external vendors, including inbound and outbound communications, to ensure seamless transaction processing and issue resolution. • Oversee daily reconciliation activities for participant transactions, including NAV-based plans, ensuring prompt identification and remediation of breaks. • Direct participant loan operations, including loan initiation, amortization, repayment tracking, re-amortizations, deemed distributions, refunds, closures, and asset transfers involving loans, ensuring adherence to plan provisions and regulatory requirements. • Oversee deposit administration and payroll operations, including cash receipts, ACH processing and balancing, premium and wire receipts, remittance reconciliation, unallocated funds resolution, rollovers, transfers, corrective contributions, and payroll contribution processing. • Provide operational oversight for individual retirement and annuity products, including annuitization activities, benefit estimates, eligible deferred compensation plans, and required minimum distribution calculations. • Ensure completion of late-day cash sweeps, timely resolution of failed ACH transactions by the next business day, • Govern daily cash management processes, including execution of daily and night-cycle cash edits, monitoring of remittances, rollover cases, and processing of non-standard or off-platform funding. • Partner with Finance to ensure accurate general ledger postings, escalation of accounting entries, and alignment with financial controls. • Monitor and review daily deposit reconciliations, drive root-cause analysis for discrepancies, and implement corrective and preventive actions. • Establish and maintain strong controls, metrics, and quality checks to manage exceptions, reduce operational risk, and improve processing efficiency. • Lead continuous improvement initiatives, process standardization, and automation efforts to enhance service delivery and operational resilience. • Provide escalation management and voice support with professionalism, clarity, and sound judgme
What are we looking for? • 10+ years of functional expertise in U.S. retirement plans, including both Defined Contribution (DC) and Defined Benefit (DB) schemes. Proven ability to manage end-to-end participant -level service delivery, lead high-performing teams, and drive operational improvements. • Over 5 years of experience managing end-to-end Money Out processes—including in-service withdrawals, annuities, hardship and lump-sum distributions, rollovers, RMDs, and complex payouts—alongside expertise in cash receipts/deposits, Loan, Deposit Admin, Payroll and Individual Products and NIGO processing. • Subject Matter Expert/ Trainer with 5+ years of experience in managing team in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance. • Mandatory experience in 401(k) and/or 403(b) plan administration, including day-to-day operations, compliance, and client servicing. • Excellent verbal and written communication skills; voice support experience required • ASPPA certified o Retirement Plan Fundamentals – RPF o Qualified 401(k) Administrator - QKA o Qualified 401(k) Consultant- QKC
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Provide overall leadership and governance for teams supporting participant-initiated requests across Money Out, Loans, Payroll, and monetary/non-monetary transactions, ensuring accuracy, timeliness, and regulatory compliance. • Oversee end-to-end withdrawal and distribution operations, including EFT validation, payment corrections, failed rollovers, qualified charitable distributions, address and name maintenance, unclaimed property handling, tax reporting corrections, and exception (NIGO) management. • Lead coordination with internal stakeholders and external vendors, including inbound and outbound communications, to ensure seamless transaction processing and issue resolution. • Oversee daily reconciliation activities for participant transactions, including NAV-based plans, ensuring prompt identification and remediation of breaks. • Direct participant loan operations, including loan initiation, amortization, repayment tracking, re-amortizations, deemed distributions, refunds, closures, and asset transfers involving loans, ensuring adherence to plan provisions and regulatory requirements. • Oversee deposit administration and payroll operations, including cash receipts, ACH processing and balancing, premium and wire receipts, remittance reconciliation, unallocated funds resolution, rollovers, transfers, corrective contributions, and payroll contribution processing. • Provide operational oversight for individual retirement and annuity products, including annuitization activities, benefit estimates, eligible deferred compensation plans, and required minimum distribution calculations. • Ensure completion of late-day cash sweeps, timely resolution of failed ACH transactions by the next business day, • Govern daily cash management processes, including execution of daily and night-cycle cash edits, monitoring of remittances, rollover cases, and processing of non-standard or off-platform funding. • Partner with Finance to ensure accurate general ledger postings, escalation of accounting entries, and alignment with financial controls. • Monitor and review daily deposit reconciliations, drive root-cause analysis for discrepancies, and implement corrective and preventive actions. • Establish and maintain strong controls, metrics, and quality checks to manage exceptions, reduce operational risk, and improve processing efficiency. • Lead continuous improvement initiatives, process standardization, and automation efforts to enhance service delivery and operational resilience. • Provide escalation management and voice support with professionalism, clarity, and sound judgme
What are we looking for? • 10+ years of functional expertise in U.S. retirement plans, including both Defined Contribution (DC) and Defined Benefit (DB) schemes. Proven ability to manage end-to-end participant -level service delivery, lead high-performing teams, and drive operational improvements. • Over 5 years of experience managing end-to-end Money Out processes—including in-service withdrawals, annuities, hardship and lump-sum distributions, rollovers, RMDs, and complex payouts—alongside expertise in cash receipts/deposits, Loan, Deposit Admin, Payroll and Individual Products and NIGO processing. • Subject Matter Expert/ Trainer with 5+ years of experience in managing team in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance. • Mandatory experience in 401(k) and/or 403(b) plan administration, including day-to-day operations, compliance, and client servicing. • Excellent verbal and written communication skills; voice support experience required • ASPPA certified o Retirement Plan Fundamentals – RPF o Qualified 401(k) Administrator - QKA o Qualified 401(k) Consultant- QKC
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts
Any Graduation
Bengaluru
平等就业机会声明
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
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Join Accenture to work at the heart of change. Visit us at www.accenture.com.