Measurement & Report Analyst-Messaging
Designation: Measurement & Report Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role Description The requirement involves analysing customer conversations to extract insights and sentiment, creating detailed reports, and delivering presentations. The analyst must be proficient in MS Excel and PowerPoint, capable of performing ad-hoc analyses, and maintaining databases. Key responsibilities include evaluating process changes, investigating surges in customer contacts, and working independently to ensure accurate and timely delivery of insights. Essential skills include strong analytical abilities, excellent communication, and familiarity with customer service processes. Role overview CL11 Conversation Analyst analysing customer sentiment and delivering insight reports. Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors.
What are we looking for? skills and competencies • Strong analytical skills• Excel proficiency• Insight storytelling capability Experience and qualifications • Experience in analytics or customer insight roles
Roles and Responsibilities: Key responsibilities • Analyse transcripts and sentiment data• Identify trends and root causes• Produce performance reports• Deliver actionable insights
Mumbai
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