Delivery Operations Associate Manager
Delivery Operations Associate Manager
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Full time
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Experience: 5-10 years
Job No. AIOC-S01639250
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Bengaluru
Skill required: Retirement Solutions - Equity Compensation and Share Plan Management
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Management of non-cash pay that represents ownership in a firm. This type of compensation can include, restricted stock and performance shares. Equity compensation allows the employees of the firm to share in the profits via appreciation and can encourage retention. Share plan management gives a company employees equity ownership rights or the right to buy share
What are we looking for? Must have/ minimum requirement • 12+ years of experience in Employee Stock Purchase Plan (ESPP) operations (US region preferred) • Proven track record of 7+ years leading teams of 35–50 professionals and driving operational excellence • Strong project management experience with the ability to manage complex initiatives • Experience in remote transitions and end-to-end process performance reporting (SLA, TAT, Quality, AHT, NIGO, RCA) • Willingness to work in a 5-day workweek with rotational weekly offs Skillset: • Bachelor’s degree in Commerce, Accounting, Economics, or related field Skillset: • Bachelor’s degree in Commerce, Accounting, Economics, or related field • Strong leadership and team management capabilities • Excellent communication and stakeholder management skills • Strong analytical and problem-solving abilities • Good understanding of operational best practices, including quality control, performance management, and process improvement • Proficiency in MS Office tools (Excel, PowerPoint, Word) • Strong organizational and multitasking skills
Roles and Responsibilities: Roles & Responsibilities: Operational Leadership & Delivery • Lead end-to-end ESPP recordkeeping operations across multiple processes and teams • Ensure delivery against SLAs, quality standards, and contractual commitments • Establish governance mechanisms to monitor performance, risks, and service delivery Team Management & Capability Building • Manage Team Leads, SMEs, and operations staff; drive performance management and development • Build team capability through structured training, knowledge sharing, and coaching • Ensure adequate staffing, workload distribution, and succession planning Client & Stakeholder Management • Act as primary point of contact for clients on operational delivery and escalations • Conduct governance calls, present performance metrics, and provide actionable insights • Collaborate with internal stakeholders (technology, product, brokerage partners) for seamless execution Data Governance & Risk Management • Establish and enforce data governance frameworks and controls • Ensure accuracy and integrity of participant and transactional data • Proactively identify, assess, and mitigate operational and compliance risks Transaction Oversight (Enrollment, Purchase, Reconciliation) • Oversee enrollment, contribution processing, purchase execution, and reporting • Ensure timely and accurate reconciliation between recordkeeping and brokerage systems • Review and resolve high-impact discrepancies and complex issues Compliance, Audit & Controls • Ensure adherence to regulatory requirements, internal controls, and audit standards (e.g., SOC 2) • Drive audit readiness, documentation, and closure of audit observations • Maintain and strengthen process documentation and control frameworks Continuous Improvement & Transformation • Drive process standardization, automation, and efficiency improvements • Lead transformation initiatives, including system enhancements and migration projects • Leverage data and metrics to identify trends and implement improvements • Please note that this role may require you to work in rotational shifts
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Management of non-cash pay that represents ownership in a firm. This type of compensation can include, restricted stock and performance shares. Equity compensation allows the employees of the firm to share in the profits via appreciation and can encourage retention. Share plan management gives a company employees equity ownership rights or the right to buy share
What are we looking for? Must have/ minimum requirement • 12+ years of experience in Employee Stock Purchase Plan (ESPP) operations (US region preferred) • Proven track record of 7+ years leading teams of 35–50 professionals and driving operational excellence • Strong project management experience with the ability to manage complex initiatives • Experience in remote transitions and end-to-end process performance reporting (SLA, TAT, Quality, AHT, NIGO, RCA) • Willingness to work in a 5-day workweek with rotational weekly offs Skillset: • Bachelor’s degree in Commerce, Accounting, Economics, or related field Skillset: • Bachelor’s degree in Commerce, Accounting, Economics, or related field • Strong leadership and team management capabilities • Excellent communication and stakeholder management skills • Strong analytical and problem-solving abilities • Good understanding of operational best practices, including quality control, performance management, and process improvement • Proficiency in MS Office tools (Excel, PowerPoint, Word) • Strong organizational and multitasking skills
Roles and Responsibilities: Roles & Responsibilities: Operational Leadership & Delivery • Lead end-to-end ESPP recordkeeping operations across multiple processes and teams • Ensure delivery against SLAs, quality standards, and contractual commitments • Establish governance mechanisms to monitor performance, risks, and service delivery Team Management & Capability Building • Manage Team Leads, SMEs, and operations staff; drive performance management and development • Build team capability through structured training, knowledge sharing, and coaching • Ensure adequate staffing, workload distribution, and succession planning Client & Stakeholder Management • Act as primary point of contact for clients on operational delivery and escalations • Conduct governance calls, present performance metrics, and provide actionable insights • Collaborate with internal stakeholders (technology, product, brokerage partners) for seamless execution Data Governance & Risk Management • Establish and enforce data governance frameworks and controls • Ensure accuracy and integrity of participant and transactional data • Proactively identify, assess, and mitigate operational and compliance risks Transaction Oversight (Enrollment, Purchase, Reconciliation) • Oversee enrollment, contribution processing, purchase execution, and reporting • Ensure timely and accurate reconciliation between recordkeeping and brokerage systems • Review and resolve high-impact discrepancies and complex issues Compliance, Audit & Controls • Ensure adherence to regulatory requirements, internal controls, and audit standards (e.g., SOC 2) • Drive audit readiness, documentation, and closure of audit observations • Maintain and strengthen process documentation and control frameworks Continuous Improvement & Transformation • Drive process standardization, automation, and efficiency improvements • Lead transformation initiatives, including system enhancements and migration projects • Leverage data and metrics to identify trends and implement improvements • Please note that this role may require you to work in rotational shifts
Any Graduation
Bengaluru
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
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请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.