Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Agile Project Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a motivated and detail-oriented Jira Align Support Engineer to join our Agile Tooling team. This role is critical in supporting the configuration, maintenance, and operational management of Jira Align, ensuring smooth tool usage for end-users and alignment across enterprise portfolios, programs, and teams.
Roles & Responsibilities:
- Assist in the initial setup and configuration of Jira Align instances.
- Configure system settings, process flows, custom fields, and other solution-wide configurations.
- Support the integration between Jira Align and Azure DevOps (or Jira Software) through connector configuration.
- Monitor connector syncs, troubleshoot errors, and coordinate resolution with Atlassian support.
- Manage user access and roles in Jira Align, including provisioning, deactivation, and license tracking.
- Support user license audits and monthly license usage reviews.
- Support onboarding new portfolios, programs, and teams into Jira Align.
- Set up program-level backlogs, roadmaps, value streams, and OKRs where applicable.
- Respond to and resolve user-reported incidents, technical issues, and 'how-to' questions.
- Maintain documentation on configuration changes, FAQs, and standard operating procedures.
- Contribute to user enablement by supporting training sessions and creating walkthrough guides.
- Identify opportunities to enhance tool usability and improve operational support.
- Stay current with Jira Align updates, release notes, and best practices.
Professional & Technical Skills:
- Bachelor s degree in computer science, Information Systems, or a related field.
- 1–2 years of experience in a technical support or tool administration role (Jira Align, Jira, Azure DevOps, or similar platforms).
- Basic understanding of Agile frameworks (SAFe, Scrum, Kanban) and product lifecycle management.
- Hands-on experience with Jira Align configuration, connector setup, or related Atlassian tools is a strong plus.
- Strong troubleshooting and analytical skills.
- Good communication and interpersonal skills to support users effectively.
Additional Information:
- Jira Align Accreditation
- Overview of Focus & Talent
- Experience working in enterprise Agile transformation programs.
Bengaluru
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.