Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Site Reliability Engineering, Network Infrastructures, Data Center Networking Technologies Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems that span multiple business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhancing overall service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of operational procedures to enhance efficiency.
- Engage in continuous learning to stay updated with the latest technologies and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering, Network Infrastructures, Data Center Networking Technologies Operations.
- Complex Problem-Solving: Tackling novel challenges as the field evolves.
- Critical Thinking: Assessing viability of emerging tech and market potential.
- Extensive knowledge of AI operations in infrastructure
- Adoption of AI techniques in Infrastructure ops
- Strong understanding of network protocols and architectures.
- In-depth knowledge and experience on network designing efficient, site reliability engineering, analyzing performance, reducing latency, managing traffic, automating processes, and planning for growth, focusing on speed, reliability, cost, and security through tools like SD-WAN, load balancing, traffic shaping, AI, and continuous monitoring for better user experience and business productivity.
- Experience with troubleshooting and resolving network-related issues.
- Familiarity with network monitoring tools and performance analysis.
- Ability to design and implement network optimization strategies.
Additional Information:
- The candidate should have minimum 3 years of experience in Site Reliability Engineering.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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