Client Service Delivery Lead
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Program Project Management
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Client Service Delivery Lead, you will act as an enabler for the effective functioning of a SAP Implementation team using Agile/ Waterfall/ Hybrid methodologies, must have implementation experience on multiple SAP S/4 HANA programs. Your typical day will involve coaching and mentoring the Team and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables.
Roles & Responsibilities:
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate communication between team members and stakeholders to ensure alignment on project goals.
- Support the team in identifying areas for improvement and implementing best practices.
Professional & Technical Skills:
- Must Have Skills: SAP S/4 HANA implementations experience, Working on SAP Brownfield implementation, Program Management.
- Implementation Experience in Fashion and Retail Industry will be preferred
- Strong understanding of Agile methodologies and frameworks, including Scrum and Kanban.
- Experience in coaching teams to adopt Agile practices effectively.
- Ability to facilitate meetings and discussions to drive team engagement and collaboration.
- Familiarity with project management tools and software to track progress and metrics.
Additional Information:
- Overall candidate should 12 -15 years of SAP experience with around 5 years in Project/Program Management roles on SAP Implementation Programs.
- 15 years full time education is required.
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