Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, ensuring the seamless operation of our world-class systems, and utilizing your exceptional communication skills to address and resolve issues effectively. You will leverage your deep product knowledge to interpret client concerns and design tailored solutions, contributing to the overall quality and reliability of our services.
Roles & Responsibilities:
- Reliability and Performance: Monitor and optimize system uptime, latency, and throughput to meet SLOs and SLIs.
- Incident Management: Lead incident response, manage escalations, perform root cause analysis (RCA), and drive postmortem reviews.
- Automation and Tooling: Develop CI/CD pipelines, automate infrastructure management, and eliminate manual toil through scripting and orchestration.
- Monitoring and Observability: Implement metrics, logging, and tracing frameworks (Prometheus, Grafana, ELK, Datadog) to gain real-time visibility into distributed systems.
- Capacity Planning: Conduct resource forecasting, design scalable infrastructure, and handle performance under surge conditions.
- Change & Release Management: Partner with developers to ensure safe, reliable rollout of new features with automated testing and rollback mechanisms.
- Disaster Recovery & Resilience Engineering: Implement multi-region resilience strategies, chaos tests, and failover automation for business continuity.
- Process Improvement: Use post-incident analytics to refine operational practices and improve reliability with data-driven improvements.
- Collaborate with product, design, ML, and DevOps teams to build intelligent workflows and user experiences
- Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, AZURE DEV OPS or Pulumi.
- Expert in Cloud IaaS and PaaS services.
Professional & Technical Skills:
- Expertise in Python, Go, Bash, or JavaScript for automation and tooling.
- Hands-on with cloud environmentsAWS, Azure, GCPand orchestration tools like Kubernetes and Terraform.
- Deep understanding of Linux systems, networking, and distributed architectures.
- Experience with observability solutionsPrometheus, Grafana, Datadog, CloudWatch, or New Relic.
- Familiarity with incident management and alerting platforms (PagerDuty, xmatters)
- Proficiency in CI/CD frameworks such as Jenkins, GitHub Actions, or GitLab CI.
- Working knowledge of security, compliance, and performance optimization for highly available systems.
Certifications (Required / Preferred):
- AWS Certified Solutions Architect Professional
- Microsoft Certified: Azure Solutions Architect Expert
- Google Professional Cloud Architect
- Certified Kubernetes Administrator (CKA)
- HashiCorp Certified: Terraform Associate
- Certified DevOps Engineer certifications (AWS, Azure, or Google)
Additional Information:
- The candidate should have minimum 3 years of experience in Site Reliability Engineering.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- AI Powered Tech Talent
Bengaluru
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