Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Architecture and Design
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary-: Looking for a Senior Network Design Engineer who will be actively involved in plans, architect, and implementing secure, scalable, and high-performance virtual network infrastructures within public or hybrid cloud environments
Roles& Responsibilities
Network Design, Implementation & Lifecycle Management, Support design, build, and configuration of network infrastructure across on-premises and cloud (OCI & Oracle Engineered Systems like PCA x11 ) environments.
Plan and execute network migrations, upgrades, and maintenance activities aligned with change management.
Lead and support network build, upgrade, and migration projects
Configure and maintain routing, switching, firewall, and load balancing devices according to standards.
Maintain up-to-date documentation, including topology diagrams, MOPs, and runbooks.
Operational Excellence & Reliability
Provide break-fix support during network events, act as an escalation point, and lead root cause analysis
Monitor network performance, capacity, and health metrics to ensure optimal operation and minimal downtime.
Work with vendors (Cisco, Palo Alto, F5, Netscaler) for software updates, bug resolution, and performance enhancements.
Enforce configuration standards, operational policies, and security controls.
Contribute to problem management, trend analysis, and continuous improvement initiatives.
Collaborate with cross-functional teams (Cloud, Security, Data Center Engineering) to ensure seamless network operations.
Participate in service transition reviews, ensuring new deployments meet operational readiness standards.
Professional & Technical Skills:
Bachelor's degree in information technology, Computer Science, or equivalent hands-on experience. 7+ years of experience managing large-scale enterprise and network environments.
Strong hands-on experience with:
Cisco Routing and Switching (IOS, NX-OS)
Firewalls: Cisco ASA and Palo Alto
Load Balancers: F5 LTM/GTM or Citrix Netscaler
Data Center Networking: Cisco ACI fabric configuration and operations
Cloud (OCI/AWS) and on-premise systems.
Deep understanding of Layer 4–7 protocols, including TCP, UDP, AH, ESP, SMB, RCP, TLS, SSL, HTTP/HTTPS, DNS, SNMP, SMTP, and SSH.
Strong experience in network troubleshooting, incident management, and change control processes. Proficiency in network automation and DevOps practices, with experience using tools and languages such as Python, Ansible, Chef, Docker, Terraform. Exposure to network monitoring and management tools).Excellent communication skills and ability to lead technical discussions.
Preferred Skills and Experience
5+ years of experience in network peering, design, customer provisioning, migration, and decommissioning.
2+ years of experience designing and managing cloud-based network services
Hands-on experience with traffic management and load balancing technologies
Experience supporting DNS infrastructure and services
Proficiency working in Linux/Unix environments for network operations and troubleshooting
Gurugram
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
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