Infra Tech Support Practitioner
Software/Application/Cloud Tech Support Senior Analyst
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Full time
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Experience: 2-5 years
Job No. ATCI-5391755-S1970812
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Bengaluru
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Required Skill: DevOps
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology at the operating system level across server and network areas. Your role will also include troubleshooting hardware and software issues, ensuring that all configured services operate effectively within defined processes and operating models.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go).
-Develop RESTful APIs and integrate with third-party services.
-Ensure performance, scalability, and security across the stack.
-Collaborate with UX/UI designers and product managers to deliver seamless user experiences.
-Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
-Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane.
-Deploy and monitor applications in cloud environments (AWS, Azure, or GCP).
-Implement containerization and orchestration (Docker, Kubernetes, Helm).
-Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog).
-Enhance system reliability, security, and scalability through automation and best practices.
-Participate in code reviews and DevOps strategy discussions.
-Troubleshoot and resolve production issues with a focus on uptime and performance.
-Implement security best practices and assist with compliance standards.
-Mentor junior developers and contribute to improving development workflows.
Professional & Technical Skills:
-Must To Have Skills: Proficiency in DevOps.
-Must have Backend experience in Python, Java, Node.js, Go, Ruby, C#
-Must have frontend experience in JavaScript/TypeScript, HTML, CSS
-Must have Backend experience in Express.js, Spring Boot, Django, Flask
-Must have frontend experience in React, Angular, Vue.js
-Must know RESTful and GraphQL API design and integration
-Must know version controls - Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)
-Must have experience in devops tools like CI/CD Pipelines:,Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD
-Must have Infrastructure as Code (IaC) - Terraform, Ansible, AWS CloudFormation, Pulumi
-Must have knowledge in Configuration Management:-Chef, Puppet, Ansible, SaltStack
-Must know Monitoring & Logging:Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Loki, Datadog
-Knowledge in Cloud Platforms:AWS, Azure, Google Cloud Platform (GCP)
-Knowledge in Compute & Networking:EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs
-Knowledge in Storage & Databases:S3, RDS, DynamoDB, PostgreSQL, MySQL, MongoDB
-Knowledge in Containerization:Docker, Podman
-Knowledge in Container Orchestration:Kubernetes (K8s), Helm, OpenShift
-Must know System Administration & Networking Operating Systems:Linux (Ubuntu, CentOS, Alpine), Bash scripting, basic Windows Server knowledge
-Must know Networking Fundamentals: -TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls
Must know security & Compliance:IAM, Secrets Management (Vault, AWS Secrets Manager), SSH, encryption, vulnerability scanning
-Must know Testing & Quality Assurance-Automated Testing: Unit, Integration, E2E tests (Jest, Cypress, PyTest, JUnit)
Knowledge in Performance & Load Testing:JMeter, k6, Locust.
-Knowledge in Observability & Incident Response-Application and system performance metrics.
-Knowledge in Alerting & Incident Management:PagerDuty, Opsgenie, Slack integrations.
- Must know Logging:Centralized log management (ELK, Fluentd, Splunk).
- Strong understanding of continuous integration and continuous deployment practices.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with containerization technologies like Docker and Kubernetes.
- Knowledge of scripting languages such as Python, Bash, or PowerShell.
Additional Information:
- The candidate should have minimum 3 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Resource needs to be AI Ready.
- AI Powered Tech Talent
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology at the operating system level across server and network areas. Your role will also include troubleshooting hardware and software issues, ensuring that all configured services operate effectively within defined processes and operating models.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go).
-Develop RESTful APIs and integrate with third-party services.
-Ensure performance, scalability, and security across the stack.
-Collaborate with UX/UI designers and product managers to deliver seamless user experiences.
-Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
-Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane.
-Deploy and monitor applications in cloud environments (AWS, Azure, or GCP).
-Implement containerization and orchestration (Docker, Kubernetes, Helm).
-Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog).
-Enhance system reliability, security, and scalability through automation and best practices.
-Participate in code reviews and DevOps strategy discussions.
-Troubleshoot and resolve production issues with a focus on uptime and performance.
-Implement security best practices and assist with compliance standards.
-Mentor junior developers and contribute to improving development workflows.
Professional & Technical Skills:
-Must To Have Skills: Proficiency in DevOps.
-Must have Backend experience in Python, Java, Node.js, Go, Ruby, C#
-Must have frontend experience in JavaScript/TypeScript, HTML, CSS
-Must have Backend experience in Express.js, Spring Boot, Django, Flask
-Must have frontend experience in React, Angular, Vue.js
-Must know RESTful and GraphQL API design and integration
-Must know version controls - Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)
-Must have experience in devops tools like CI/CD Pipelines:,Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD
-Must have Infrastructure as Code (IaC) - Terraform, Ansible, AWS CloudFormation, Pulumi
-Must have knowledge in Configuration Management:-Chef, Puppet, Ansible, SaltStack
-Must know Monitoring & Logging:Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Loki, Datadog
-Knowledge in Cloud Platforms:AWS, Azure, Google Cloud Platform (GCP)
-Knowledge in Compute & Networking:EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs
-Knowledge in Storage & Databases:S3, RDS, DynamoDB, PostgreSQL, MySQL, MongoDB
-Knowledge in Containerization:Docker, Podman
-Knowledge in Container Orchestration:Kubernetes (K8s), Helm, OpenShift
-Must know System Administration & Networking Operating Systems:Linux (Ubuntu, CentOS, Alpine), Bash scripting, basic Windows Server knowledge
-Must know Networking Fundamentals: -TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls
Must know security & Compliance:IAM, Secrets Management (Vault, AWS Secrets Manager), SSH, encryption, vulnerability scanning
-Must know Testing & Quality Assurance-Automated Testing: Unit, Integration, E2E tests (Jest, Cypress, PyTest, JUnit)
Knowledge in Performance & Load Testing:JMeter, k6, Locust.
-Knowledge in Observability & Incident Response-Application and system performance metrics.
-Knowledge in Alerting & Incident Management:PagerDuty, Opsgenie, Slack integrations.
- Must know Logging:Centralized log management (ELK, Fluentd, Splunk).
- Strong understanding of continuous integration and continuous deployment practices.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with containerization technologies like Docker and Kubernetes.
- Knowledge of scripting languages such as Python, Bash, or PowerShell.
Additional Information:
- The candidate should have minimum 3 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Resource needs to be AI Ready.
- AI Powered Tech Talent
15 years full time education
Bengaluru
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