Business Analyst
Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
Must have skills : Amazon Connect
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Business Analyst, you will engage in a variety of tasks that involve analyzing organizational processes and systems. Your typical day will include assessing the current state of business models, identifying customer requirements, and defining future states or business solutions. You will conduct research, gather information, and synthesize data to support decision-making and improve operational efficiency. Collaboration with various stakeholders will be essential as you work to align business needs with technological capabilities, ensuring that solutions are both effective and sustainable.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.
- Document business processes and create detailed specifications for system enhancements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Connect.
- Strong analytical skills to assess business processes and identify areas for improvement.
- Experience with process mapping and modeling techniques.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Familiarity with project management methodologies.
Additional Information:
- The candidate should have minimum 3 years of experience in Amazon Connect.
- This position is based at our Pune office.
- A 15 years full time education is required.
Pune
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