Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Grafana
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating various components of essential business systems. This role requires a proactive approach to identifying issues, analyzing system behaviors, and ensuring smooth operation across multiple platforms. The position demands continuous vigilance and dynamic problem-solving to maintain the reliability and performance of critical applications, often collaborating with different teams to address and resolve challenges promptly and efficiently.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather information and provide timely updates on issue resolution.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting.
- Assist junior team members by sharing insights and guiding them through problem-solving processes.
- Continuously monitor system performance and suggest improvements to enhance stability and efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Grafana.
- Should have experience in Grafana K6
- Experience in configuring and customizing dashboards to visualize system metrics effectively.
- Ability to analyze logs and metrics to identify root causes of system anomalies.
- Familiarity with monitoring tools and alerting mechanisms to ensure proactive issue detection.
- Strong problem-solving skills with attention to detail in diagnosing complex system behaviors.
- Capability to work with various data sources and integrate them into comprehensive monitoring solutions.
Additional Information:
- The candidate should have minimum 2 years of experience in Grafana.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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