Logistics Service Representative (Part-time)
The Logistics Service Representative is a front-line support role responsible for delivering high-quality logistics and customer service support across multiple programs.
In this role, you will act as a key point of contact for customers, clients and delivery partners. You will support day-to-day logistics operations, manage first-level escalations, coordinate deliveries with couriers, and ensure all interactions and transactions are accurately documented in internal systems.
Key Responsibilities:
Handle inbound and outbound communications from customers, clients, Cisco Engineers, and delivery companies via various communication channels
Serve as a front-line logistics support representative, providing first-level issue resolution and escalation when needed
Advise and support customers, ensuring a positive service experience
Coordinate deliveries with courier partners in accordance with contractual agreements and logistics processes
Assess incoming requests to determine how best to assist or route them appropriately
Accurately update and maintain program databases with all relevant customer and logistics information
Handle challenging or unique customer situations in line with company policies and quality standards
Identify, document, and escalate data, delivery, or program-related issues to the appropriate level of management
Support quality assurance efforts and ensure compliance with program criteria and operational procedures
Shift: 9:00 - 15:30
Required Skills & Competencies:
Fluency in English
Strong written, verbal and interpersonal communication skills
Ability to manage multiple priorities in a fast-paced, front-line environment
Attention to detail and high level of accuracy in data entry and documentation
Ability to handle escalations calmly and effectively
Strong coordination skills, especially when working with external delivery partners
Familiarity with or an ability to understand and utilize a database and MS Office programs.
Previous customer service experience will be an advantage
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Career Counselling
Additional paid time off
Hybrid working model
Flexible benefits
Luxury health & dental insurance
Life insurance
Food vouchers
Fuel card
Multisport cards
Employee Assistance Program
Bonuses for special occasions
Options to buy shares
#LI-EU
Sofia
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.