Customer Support Agent - English (CL13)
General Information
Position: Product Support Agent CL13 - UKI
Location: (WFO 100%) Sandyford, D18
Contract: Full-time role 40 hours per week
Work Hours: Mon/Sun 8am-9pm (7am-8pm daylight saving time) rotation .
** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.
Duties and Responsibilities: The main responsibility of this role is to provide customer support through chat, email, and phone.
- The main responsibility of this role is to provide customer support through chat, email, and phone
- Developing deep knowledge within a complex product group
- Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
- Own tasks end-to-end until they are assigned to specialist.
- Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
- Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
- Partner with product support group specialists to identify solutions to advertising bugs and product confusion
- Facilitate a high-end customer experience related to support for advertising bugs
For internal applicants, the type of contract will remain unchanged.
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
#LI-EU
Language(s) Required: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
- English: fluent - C1
Basic Qualifications:
- High School Diploma or GED
- Minimum of 1 year of experience with customer support/product technical support
- Active account on Facebook and a minimum of one other social network
- Active user of social media services
- Customer service experience
Preferred Qualifications:
- Minimum of +1 years experience in delivery operations
- Bachelor’s Degree
- Online advertising experience
- Experience using Facebook products
Professional Skills
- Excellent oral and written communication skills required
- Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
- Aptitude to support complex products
- Ability to overcome a product learning curve
- Ability to think critically and problem solve
- Ability to work in teams
Dublin
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.