Workforce Services Specialist_Ilocos
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Workforce Services Specialist
WORK SETUP: Return to Office
RESPONSIBILITIES:
• Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, • RTA activity, adherence and schedule compliance, and provide key reporting details.
• This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
• This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.
• This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.
• Manages internal and external audit with processes and controls.
• Responsible for the development of resources under his/her span
OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: San Nicolas Valdez Center Bldg. A
SKILL AND QUALIFICATIONS:
• Standard WFM Profile
• At least 5 years relevant work experience
• At least 3 years supervisory experience
• To follow updated WCC matrix and flex to consider just 1 of the 3 base skills, either RTA or Scheduling or Capacity Planning and Forecasting
San Nicolas
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
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