SONG > Lead - Application Maintenance and Support
Job Title – Lead - Application Maintenance Support – Specialist - ACS Song
Management Level: Level 9- Specialist
Location: Kochi
Must have skills: Node.Js/Java
Good to have skills: Cloud Platform
Experience: 5 -8 years of experience is required
Educational Qualification: Graduation (Accurate educational details should capture)
Job Summary
We are seeking an experienced Lead Application Maintenance Support Engineer with strong expertise in Node.js or Java, along with Front-End technologies. The ideal candidate should not only have deep technical skills in debugging and problem resolution but also the ability to guide junior members, coordinate with cross-functional teams, and ensure stable and reliable application operations.
Roles and Responsibilities
- Act as a senior point of contact for major application development, application maintenance and production support activities.
- Lead the resolution of complex incidents, performance issues, and outages, ensuring minimal business impact.
- Perform detailed root cause analysis (RCA) and drive permanent solutions for recurring problems.
- Provide technical guidance and mentorship to junior team members.
- Collaborate with cross-functional teams to ensure quality of delivery , seamless deployments and system stability.
- Review and improve existing monitoring, logging, and alerting mechanisms.
- Ensure compliance with SLAs, escalation protocols, and stakeholder communication.
- Work flexibly across rotational shifts and provide leadership during critical support windows.
Professional and Technical Skills
- 5-8 years of experience in application development /maintenance with strong exposure to production systems.
- Hands-on expertise in Node.js or Java.
- Solid understanding of frontend frameworks (React, Angular, or similar).
- Strong debugging and performance tuning skills across application layers.
- Proficiency in data troubleshooting.
- Experience with APIs, microservices, and web-based applications.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.
- Exposure to monitoring and logging tools (Splunk, ELK, New Relic, Grafana, Prometheus).
- Excellent communication and leadership skills to handle escalations and stakeholder updates.
Additional Information
About Our Company | Accenture (do not remove the hyperlink)
Professional and Technical Skills
- 5-8 years of experience in application development /maintenance with strong exposure to production systems.
- Hands-on expertise in Node.js or Java.
- Solid understanding of frontend frameworks (React, Angular, or similar).
- Strong debugging and performance tuning skills across application layers.
- Proficiency in data troubleshooting.
- Experience with APIs, microservices, and web-based applications.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.
- Exposure to monitoring and logging tools (Splunk, ELK, New Relic, Grafana, Prometheus).
- Excellent communication and leadership skills to handle escalations and stakeholder updates.
Kochi
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.