Order to Cash Ops Associate (Mandarin Speaking)
Job Description
- Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
- Responsible for activities assigned by the Collections Team Lead
- Responsible for calling, emailing, & making payment arrangements with customers
- Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
- Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
- Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
- Work closely with key teams such as Credit and Sales in mitigating collection risk
- Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
- Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
- Escalate unresolved issues to management timely and follow through issues until final resolution
- Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
- Meet monthly collection targets
- Escalate issues in accordance with escalation policy
- Attend client meeting to discuss debtor performance and address issues as required
- Be proactive and innovative with ideas to improve service / deliverables to the client
Job Qualifications
- Bachelor's degree required
- Collections License considered beneficial
- Good working knowledge of an ERP system; ORACLE experience would be an advantage
- Fluent in English and Mandarin with strong communication skills
- Excellent working knowledge of MS Office
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team
- Able to work under time pressure, able to prioritize workload and meet strict deadlines.
- Strong analytical and problem solving skills
- Positive attitude and flexible, especially in the period of month/quarter/year-end closing
- Overtime and On-Call may be required
- Local holidays are observed
#LI-GM
Kuala Lumpur
Subang Jaya
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
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