ITSM PMO Support Analyst
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 799,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Job Description:
We are seeking a highly motivated and detail-oriented ITSM PMO Support Analyst to join our team in Sydney. The successful candidate will play a key role in supporting the delivery of IT Service Management (ITSM) projects and ensuring adherence to Program Management Office (PMO) standards. This role requires a proactive individual with strong organizational skills and a solid understanding of ITIL 4 Foundation principles.
Key Responsibilities:
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Program Management and ITIL 4 Foundation Certification Process Design: Contribute to the design and implementation of ITIL 4 Foundation certification processes to enhance program management capabilities.
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Project Coordination: Support the delivery of ITSM projects by coordinating tasks, tracking milestones, and maintaining comprehensive project documentation.
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Governance Activities: Assist with governance-related activities, including the preparation of slide decks, reporting packs, and ensuring compliance with PMO standards and guidelines.
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Workstream Monitoring: Monitor the progress of ITSM workstreams, identifying and escalating risks or delays to the PMO Lead or Project Manager as necessary.
Qualifications and Skills:
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Proven experience in program management or ITSM-related roles.
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ITIL 4 Foundation Certification (or willingness to obtain).
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Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
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Excellent communication and interpersonal skills, with the ability to prepare professional reports and presentations.
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Proficiency in project management tools and software is an advantage.
Clearance Requirement:
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NV1 security clearance is mandatory for this role.
Why Join Us?
This is an exciting opportunity to contribute to impactful ITSM projects within a dynamic and collaborative environment. You will work alongside experienced professionals, gain exposure to cutting-edge technologies, and play a vital role in driving project success.
If you are passionate about ITSM and program management and meet the above qualifications, we encourage you to apply.
Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance (NV1).
This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
Must be willing to work onsite 5 days per week.
Benefits of working at Accenture:
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18 weeks paid parental leave
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Long & short-term career break opportunities
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Structured career development program
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Local and international career opportunities.
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Certified as a Family Inclusive Workplace™
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Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
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We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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Sydney
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.