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RRN00017256-Application Tech Support Practitioner Copy 02

Software/Application/Cloud Tech Support Analyst | Full time | Experience: 2-5 years
Job No. 14021106 | Bengaluru
立即申请
THE WORK: Join us in creating exceptional service experiences! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your role will be pivotal in ensuring quality management within service desk operations. We are excited to see how your passion and dedication can make a difference in our organization! Monitor and evaluate service desk performance metrics to ensure quality standards are met. Assist in the development and implementation of quality assurance processes. Provide feedback and recommendations for continuous improvement in service delivery. Collaborate with colleagues to identify areas for enhancement in service desk operations. Engage in training and development initiatives to enhance service desk capabilities. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Quality Management. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Service. Intermediate proficiency in Problem Solving. Advanced proficiency in Communication Skills. Intermediate proficiency in Data Analysis. Expert proficiency in Process Improvement.

Bengaluru

平等就业机会声明

所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。

求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。

埃森哲致力于为我们的男女军人提供退伍军人就业机会。

请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。

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