Skip to main content Skip to footer

RRN00086 - Application Tech Support Practitioner

Software/Application/Cloud Tech Support Senior Analyst | Full time | Experience: 2-5 years
Job No. 14098341 | Bengaluru
立即申请
THE WORK: Join us in creating exceptional service experiences! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you engage with various stakeholders. We are excited to see how your contributions will enhance our operations and support our mission. Monitor and ensure the availability of production systems in alignment with defined service level agreements. Drive the resolution of incidents and outages, ensuring effective communication throughout the process. Facilitate the restoration of services to the production environment, maintaining a focus on efficiency and effectiveness. Establish and uphold disaster recovery procedures while ensuring data retention practices are followed. Collaborate with cross-functional teams to enhance service delivery and operational processes. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. Intermediate proficiency in Service Desk Voice Support. A minimum of 7+ year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in Customer Relationship Management. Intermediate proficiency in Incident Management. Intermediate proficiency in Problem Management. Intermediate proficiency in Change Management. Advanced proficiency in Technical Support.

Bengaluru

平等就业机会声明

所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。

求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。

埃森哲致力于为我们的男女军人提供退伍军人就业机会。

请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.