Warranty Claims Validator (Associate) with Portuguese
THIS WILL BE YOUR TEAM
We are small international team of 9 based in new modern Visionary office right next to the metro station. Our team collaborates with India and U.S. location. We are focused on work-life balance with flexible working hours.
THIS WILL BE YOUR ROLE
We act as a middle step between our client, representing an agriculture industry, and their dealership located worldwide, covering a service in Portuguese, French, German, Italian and Polish language. Our role is to support client in correct warranty claim validation, eliminating unjustified costs and if necessary, identifying and addressing suspicious behaviors of dealers. On the other hand, we cooperate also with dealers to understand their challenges in various repairs, guiding them through the process to solve any discrepancies being in breach of defined warranty agreements.
Your main responsibility will be written communication with dealers and daily use of foreign languages. You will be learning the basics of mechanics, verifying claim information through several online tools like parts catalogue or technician advisory tool and SAP. No prior automotive/mechanics or SAP knowledge is required for this role as team will provide you with the necessary training.
You will get an opportunity to meet our client representatives who visit us almost yearly and participate in regular conference calls related to process clarifications. You can improve your knowledge of PC tools and learn new applications used in the corporate world. It is important to perform all our activities accurately and with respect to given deadlines.
THIS IS WHAT YOU ALREADY HAVE
enjoy communicating in foreign languages
good knowledge of English (company, client and team core language)
advanced Portuguese (B2 level)
friendly and open minded, efforts to learn and improve
independent, good decision-making ability
focused to deliver required performance results but also detail oriented
like to share knowledge and experience
ready to support your co workers, help one another when a need arises
have at least basic knowledge of MS Office package Outlook, Excel, Word
WE OFFER
Flexibility:
Flexible working arrangements (time & place of work)
Recognition:
Flexible Benefit System - budget to be spent on services of your choice
Competitive bonus structure
Refer-a-Friend – get a bonus in the employee referral program
Loyalty rewards
Future:
Wide range of trainings and expert lectures
Employee share purchase plan
Pension / Life insurance contribution
Leisure & Health:
5 extra days off
Sick leave salary compensation
Employee assistance services (professional psychological, financial and legal help)
Multisport card
Almost a match?
Don’t worry - apply anyway! We value potential just as much as experience.
Prague
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
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