IT Customer Service Representative

Software/Application/Cloud Tech Support Analyst | Full time | Experience: 2-5 years

Job No. 14345734 | Pune

工作描述

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges, all within an environment that values your skills and growth. This role will engage your expertise in Microsoft Windows Desktop Management, offering a rewarding experience where your contributions truly matter. Join us and be part of a journey that encourages your professional development and meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical systems. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner analytical thinking skills. Advanced communication skills. Intermediate troubleshooting skills. Beginner customer service skills.

地点

Pune

附加信息

平等就业机会声明

所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。

求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。

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关于埃森哲

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