Order to Cash Junior Analyst with Italian (Agile Team)
Accenture Operations is one of the world’s leading providers of business process services, helping global organizations improve the way they operate. Join our team and build your career in an international environment where innovation, collaboration, and continuous learning are part of everyday work.
THE WORK
As an Order to Cash Junior Analyst with Italian in the Agile Team, you will support a dedicated client within the Order to Cash (O2C) process. While your primary focus will be one project, you may have the opportunity to provide temporary support to related projects when business needs require additional assistance. This approach helps ensure operational continuity and offers valuable exposure to different teams and processes.
WHAT YOU'LL DO
Customer Communication & Relationship Management
Communicate with Italian-speaking customers via phone and email.
Build and maintain positive customer relationships.
Provide updates regarding orders, payments, invoices, credit limits, and account status.
Escalate complex issues when required.
Order Management
Process and maintain customer orders in internal systems.
Support order amendments, validations, rejections, and blocked orders.
Ensure accurate and timely order processing.
Collections & Accounts Receivable
Monitor outstanding invoices and payment status.
Follow up on overdue payments in line with company procedures.
Support customers with payment-related inquiries and account reconciliations.
Dispute Management
Investigate and resolve invoice, payment, and order-related disputes.
Cooperate with internal stakeholders to identify solutions and ensure customer satisfaction.
Reporting & Documentation
Generate account statements and invoice copies.
Maintain accurate documentation and records.
Support reporting activities and provide regular updates on customer accounts.
WORK ARRANGEMENT
Work with clients across Western Europe
Hybrid model (flexible)
Standard hours (flexible 8h shift between 8:00–18:00, Mon–Fri)
Office Location: Proximo II - Warsaw or Olivia - Gdansk
WHAT YOULL NEED
Italian language proficiency (minimum B2+).
Good command of English (minimum B2).
Strong communication and relationship-building skills.
Attention to detail and analytical thinking.
Customer-focused mindset and willingness to learn.
Previous experience in customer service, finance, administration, or shared services is an advantage but not required.
WHAT WE OFFER
Using foreign language and new technology solutions daily, cooperating with various global Clients
Individual support of a People Lead and a specific path of professional development
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification)
Employee Assistance Program - legal, financial, and psychological consultations
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares
Paid employee referral program
Private medical care, life insurance
Access to the WorkSmile platform, offering a wide range of products and services, including the Multisport card, Lunch Card, shopping vouchers, and cinema or theatre tickets
Gdansk
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.