Application Support Engineer Specialist
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!
Did you know that Accenture is leading the digital transformation in the World?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.
Offer
· Career development according to your profile and interests.
· Work in one of the best companies and feel proud.
· Access to an innovative methodology and tools.
· Direct contact with experts worldwide.
· Use of work schemes and cutting-edge technologies.
· Constant training.
· Work environment based on teamwork and collaboration.
· Participation in International Projects
🚀 Application Support Engineer
Are you passionate about application support, cloud technologies, automation, and ensuring the reliability of critical business systems? We're looking for an experienced Application Support Engineer to join our team and help maintain highly available, secure, and scalable enterprise applications.
🎯 Key Responsibilities
🔎 Act as a "software detective" by identifying, analyzing, and resolving issues across multiple components of critical business applications.
🤝 Collaborate with cross-functional teams to ensure application stability, performance, and continuous improvement.
👨💻 Support developers by troubleshooting and resolving application-related issues.
☁️ Support and maintain applications hosted on hybrid environments, including:
- AWS
- OpenShift
- Private Cloud
⚙️ Build, configure, administer, and maintain:
- WebLogic
- Tomcat
- Apache Web Servers
📊 Monitor application environments and proactively troubleshoot issues using observability tools.
🚨 Participate in an on-call rotation, including off-hours and weekend support.
⚡ Tune application server parameters to optimize system performance.
🔐 Install, configure, and maintain SSL/TLS certificates on web and application servers.
📝 Develop and maintain Linux/Unix shell scripts to support system administration activities.
🤖 Automate application, system, and configuration management using Python, Shell Scripting, and Ansible.
🚀 Deploy Java/J2EE applications using CI/CD tools such as CloudBees (ElectricFlow).
🌐 Configure and manage F5 Load Balancers, including iRules and SSL/TLS implementations.
🧪 Develop and maintain automated functional test scripts.
💡 Apply Site Reliability Engineering (SRE) principles to improve application reliability and operational excellence.
✅ Required Technical Skills
⭐ Strong hands-on experience with:
- ☁️ AWS
- ☁️ OpenShift
- 📊 Splunk
- 📈 Prometheus
- ⚙️ Oracle WebLogic
- 🌐 Apache Tomcat
- 🌐 Apache HTTP Server
- 🐧 Linux
- 🐍 Python
- 🤖 Ansible
⭐ Preferred Skills
- 📈 Dynatrace
- 🚀 CloudBees (ElectricFlow)
- 🌐 F5 Load Balancer
- 🗄️ Oracle Database
- ❄️ Snowflake
- 🔐 Ping Identity
- 🚪 Kong API Gateway
- 📬 IBM MQ
- ☸️ Kubernetes
- ☕ Java / J2EE
💡 Nice to Have
✔ Experience working with Site Reliability Engineering (SRE) concepts and best practices.
✔ Familiarity with multiple database technologies, including Oracle, Snowflake, MongoDB, VSAM, and SQL.
✔ Exposure to DevOps tools and CI/CD practices.
✔ Strong analytical, troubleshooting, and problem-solving skills.
🌎 Qualifications
- 🇺🇸 Advanced English proficiency (required).
- 📍 Hybrid work model.
- 📌 Location: Monterrey, Nuevo León, Mexico.
#LI-LATAM
Monterrey
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.