Order to Cash Operations Specialist

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance
Designation: Order to Cash Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Specialist – The Order to Cash (O2C) Assistant Manager will be involved in overseeing and performing of information within Credit Management, Collection/Incoming and Billing processes to ensure quality and accurate completion of services and key performance indicators (KPIs), as defined in the Operating Level Agreement (OLA). The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders. People Management ? Create a positive work environment that fosters team performance ? Cultivate customer service culture in team ? Organise and conduct regular meetings and communications with team members ? Coach team members to improve skills and knowledge required to perform his/her job effectively ? Conduct team members’ performance evaluation and review ? Train new team members and share knowledge and job experience ? Set Performance Objectives with direct reports ? Counsel team members on performance improvement and career development ? Resolve management team conflict with sensitivity, tact and fairness ? Ensure balanced workload for team members ? Assist HR dept in recruitment process Workload and Resource Management ? Monitor resource utilisation and manage resource allocation ? Identify changes to long term resource needs and implement appropriate actions Financial Management, Budgeting and Reporting ? Participate in strategic planning for stakeholders ? Develop & manage short and long-term operational and strategic goals for Order to Cash ? Facilitate the assimilation of new companies or markets into GBS processes during merger and acquisition initiatives ? Performs additional financial management processes including reporting and operational planning ? Develop and manage disaster recovery plan
What are we looking for? Functional & Technical Skills • Strong working knowledge of Order to Cash (O2C) processes • Hands-on experience in: o Collections & Credit management • Experience with SAP ERP systems • Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis) Behavioral & Professional Skills • Strong attention to detail and analytical skills • Ability to work independently with limited supervision • Effective communication with internal teams and clients • Time management and SLA-driven mindset • Willingness to support 24×7 rotational shift operations as required • Complete Work from office
Roles and Responsibilities: Order to Cash Operations • Must act as an subject matter expert for the team, should be able to handle team and client queries • Team handling experience on paper • Good understanding of SLAs & KPIs • Execute end-to-end O2C transactions in line with documented SOPs and client requirements. • Demonstrate good understanding of interdependencies between Collections & Credit Management • Handle routine issues independently and escalate complex exceptions appropriately. Collections & Credit Management • Plan, organize and supervise team’s work • The position will manage a designated range of customer accounts • Must communicate effectively with Trade Marketing, external customers, Commercial / Corporate Finance team • To remain conversant and compliant with the company’s credit policy & procedures. • Ensure that all customer accounts are reconciled and that trading limits are reviewed in line with sustained trading activity together with maintenance of effective credit controls in the granting of credit extensions. • Ensure Accounts Receivable closing procedures are completed efficiently, accurately and timely • Review reports which performed by team members • Manage team processes and more complex/sensitive activities • Recognise and communicate potential issues/risks with team • Ensure accuracy and completeness of service deliverables and KPIs • Ensure documentation are always updated with accurate and complete information • Liase with end markets & internal functional team to ensure all targets meet and process excellence • Provide support for implementation of project migration and global initiative • Ad hoc tasks as and when required Process Excellence ? Monitor and manage performance measures/key performance indicators (KPIs) ? Responsible for GBS’s Accounts Receivable processes, procedures and standards ? Lead continuous improvement in process efficiency and effectiveness ? Ensure internal controls programs are adhered to Customer Relationship Management ? Monitor and addresses customer needs and issues, ensuring that customers are satisfied with overall process services ? Maintain working relationship with the End Markets ? Monitor and manage issues and requests for assigned accounts