Order to Cash Operations Analyst
Designation: Order to Cash Operations Analyst
Qualifications:Bachelor’s degree with Finance specialization
Years of Experience:3 to 5 years
About Accenture
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What would you do? We are seeking a detail-oriented and process-driven professional with hands-on experience in Customer Master Data (CMD) management using SAP S/4HANA. The role is responsible for ensuring accurate creation, maintenance, and governance of customer master data, supporting seamless Order-to-Cash (O2C) operations, compliance, and data integrity across systems.
What are we looking for? • Bachelor’s degree in finance, Accounting, Business Administration, or related field. Hands-on experience in Customer Master Data (CMD) / Master Data Management. • Strong expertise in SAP S/4HANA Business Partner (BP) framework. • Understanding of O2C processes (Order Management, Billing, AR, Collections). • Familiarity with data governance and compliance standards. • Strong attention to detail and data accuracy. • Excellent communication and stakeholder management skills. • Proficiency in MS Excel; experience with mass upload tools (LSMW/MDG/workflows) is a plus.
Roles and Responsibilities: •Customer Master Data Management • Create and maintain customer master records (Business Partner – BP) in SAP S/4HANA, ensuring completeness and accuracy. • Perform updates related to account groups, company code data, sales area data, and partner functions. • Maintain key attributes such as: o Payment terms o Dunning procedures o Tax classifications o Bank details o Reconciliation accounts • Execute mass updates and data changes using appropriate SAP tools and workflows. Data Validation & Quality Control • Validate incoming requests for completeness, accuracy, and compliance with defined standards. • Ensure adherence to data governance policies, naming conventions, and validation rules. • Perform periodic data quality checks and remediation activities. • Prevent duplicate records and maintain data consistency across systems. Workflow & Request Management • Process CMD requests via workflow tools (e.g., service requests, ticketing systems, or forms). • Coordinate with requestors, approvers, and business teams for clarifications and approvals. • Manage end-to-end lifecycle of: o New customer creation o Block/unblock o Extensions (sales/org/company code) o Changes and deactivations • Ensure timely turnaround (SLA adherence) for all CMD requests. Compliance & Audit • Maintain complete audit trails for all changes and approvals. • Ensure compliance with SOX controls and internal policies. • Support internal and external audits by providing documentation and evidence.
Bengaluru
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