HR Service Delivery Associate Manager
HR Service Delivery Associate Manager
|
Full time
|
Experience: 5-10 years
Job No. AIOC-S01655347
|
Navi Mumbai
Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Workforce Administration Associate Manager will be accountable for the operation and delivery of assigned service lines for the client. The position ensures quality of service is maintained, client targets are met and day to day people management.
What are we looking for? Experience • At least 5 years of HR Experience • Overall 9+ years of work experience in team handling role. • Workday Experience a plus • HR Domain certification would be a plus • Strong MS Office and Excel skills • Proficient with Operational Excellence Practices Knowledge/Skills Requirements: • Excellent organizational & prioritisation skills. • Multi-cultural awareness. • Excellent English Language communication skills • Business Case Development • Business Operations Management • Business Process Design • Business Process Implementation • Operations Management • Problem Solving • Process Architecture • Quality Management • Service Quality Management • Excellent Business Excellence knowledge • Team Player • Excellent Customer Service skills Working Conditions – US Hours • Shift timings (7am – 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST) • Candidate should be willing to work in Rotational Night shifts. Education Equivalent Graduate Masters in Mgmt an added advantage Operational • Accountable for the delivery of contracted services within the assigned service line. • Requests and assigns resources and responsibilities within the service line to deliver business results. • Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line • Design and implement the procedures and principles for how the service line will be operated on a daily basis. • Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. • Champions the client processes within the service line. • Accountable for client satisfaction with the service line. • Acts as the escalation point for problems/issues within the service line. • Actively looks for ways to grow skills and experience within the Service Line. Financial/Contract Management • Manage the deal Budget effectively
Roles and Responsibilities: •Key Responsibilities: • Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) • Initiate, design and implement business process excellence improvements • Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business. • Provide solutions to complex business problems within the service line. • Establish and maintain key relationships with the client, team leads and client management. • Can act as a subject matter expert • Understand and adhere to Data Protection Criteria. Scope: • Demonstrates excellent client care skills. • Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). • Produces solutions to complex business problems. • Develops new concepts and opportunities within their Service Line. • Contributes to policy and direction setting. • Complies with all Client and Accenture Data Security and Quality requirements. Role Accountability: • Is accountable for the results of the Service Line activities to both Accenture and Clients. • Accountable for ongoing management of effective client service relationship within the service line. • Develops new approaches and processes. • Interfaces with other team leads, management and client staff and ensures good working relationships. • Ensures the service line operations are efficient and effective and that SLA s are met. • Ensure the first class delivery of service to clients. • Participate in and/or support during Client visits
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Workforce Administration Associate Manager will be accountable for the operation and delivery of assigned service lines for the client. The position ensures quality of service is maintained, client targets are met and day to day people management.
What are we looking for? Experience • At least 5 years of HR Experience • Overall 9+ years of work experience in team handling role. • Workday Experience a plus • HR Domain certification would be a plus • Strong MS Office and Excel skills • Proficient with Operational Excellence Practices Knowledge/Skills Requirements: • Excellent organizational & prioritisation skills. • Multi-cultural awareness. • Excellent English Language communication skills • Business Case Development • Business Operations Management • Business Process Design • Business Process Implementation • Operations Management • Problem Solving • Process Architecture • Quality Management • Service Quality Management • Excellent Business Excellence knowledge • Team Player • Excellent Customer Service skills Working Conditions – US Hours • Shift timings (7am – 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST) • Candidate should be willing to work in Rotational Night shifts. Education Equivalent Graduate Masters in Mgmt an added advantage Operational • Accountable for the delivery of contracted services within the assigned service line. • Requests and assigns resources and responsibilities within the service line to deliver business results. • Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line • Design and implement the procedures and principles for how the service line will be operated on a daily basis. • Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. • Champions the client processes within the service line. • Accountable for client satisfaction with the service line. • Acts as the escalation point for problems/issues within the service line. • Actively looks for ways to grow skills and experience within the Service Line. Financial/Contract Management • Manage the deal Budget effectively
Roles and Responsibilities: •Key Responsibilities: • Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) • Initiate, design and implement business process excellence improvements • Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business. • Provide solutions to complex business problems within the service line. • Establish and maintain key relationships with the client, team leads and client management. • Can act as a subject matter expert • Understand and adhere to Data Protection Criteria. Scope: • Demonstrates excellent client care skills. • Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). • Produces solutions to complex business problems. • Develops new concepts and opportunities within their Service Line. • Contributes to policy and direction setting. • Complies with all Client and Accenture Data Security and Quality requirements. Role Accountability: • Is accountable for the results of the Service Line activities to both Accenture and Clients. • Accountable for ongoing management of effective client service relationship within the service line. • Develops new approaches and processes. • Interfaces with other team leads, management and client staff and ensures good working relationships. • Ensures the service line operations are efficient and effective and that SLA s are met. • Ensure the first class delivery of service to clients. • Participate in and/or support during Client visits
Any Graduation
Navi Mumbai
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.