Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships.
Roles & Responsibilities:
- Expected to be an SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Lead project delivery and ensure successful outcomes
- Manage contract negotiations and service agreements
- Develop and maintain relationships with key stakeholders
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering
- Strong understanding of IT service management principles
- Experience in project management and contract negotiation
- Knowledge of shared service coordination
- Hands-on experience in stakeholder management
- Familiarity with strategic agenda development
Additional Information:
- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering
- This position is based at our Bengaluru office
- A 15 years full-time education is required
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