Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Responsibilities
Design and maintain Amazon Connect Contact Flows (voice/chat, IVR, routing, callbacks)
Develop Python AWS Lambda functions to integrate with DynamoDB, S3, API Gateway, and third-party APIs
Build and maintain Jenkins CI/CD pipelines for Connect and Lambda deployments
Configure Connect routing profiles, queues, hours, prompts, metrics, and agent experience
Monitor using CloudWatch troubleshoot flow/latency/errors and participate in on-call as needed
Follow security best practices (IAM, secrets) and maintain documentation/runbooks
Requirements
3–5 years hands-on with Amazon Connect and Contact Flows
Python (AWS Lambda) development experience, including logging, error handling, and tests
Jenkins pipeline experience with Git-based workflows
Solid grasp of AWS fundamentals: IAM, CloudWatch, S3, DynamoDB, API Gateway
Understanding of contact center metrics (AHT, FCR, CSAT, SLAs)
Strong debugging, communication, and documentation skills
Nice to Have
Lex bot integration, Contact Lens
CRM/ITSM integrations (Salesforce/ServiceNow/Zendesk)
Terraform/CloudFormation, EventBridge/Kinesis, basic networking (SIP/WebRTC)
Bengaluru
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.