Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Netapp Network Attached Storage (NAS) Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of applications and systems that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering exceptional support to users and stakeholders.
Roles & Responsibilities:
Should have sound experience in providing L2/L1 support for Storage Management and support on NetApp Cluster mode
Design and implement NetApp storage systems including installation, configuration, software upgrades, and storage provisioning.
Administer Fiber Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches.
Design and Configure Replication for Disaster Recovery using Snapmirror and other NetApp tools
Plan and implement best practices for NAS and SAN solutions.
Create and update documentation for storage procedures.
Professional & Technical Skills:
Should have sound experience in NetApp C Mode (Data Ontap), NetApp HCI, MetroCluster, HP3par, Huawei and Pure technologies, RAID Levels, Flashpool and Flexclone.
Good knowledge on CIFS, NFS, ISCSI and FCP protocols.
Experience with installation, configuration and management of storage arrays and switches expected.
Experience with Brocade and Cisco SAN Switches.
Experience on Storage Pools, Tiering, LUN masking and zoning.
Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.
Should have knowledge about the ITIL framework.
Good technical expertise on Snap Center
Relevant certifications will be an added advantage.
Strong written and verbal communication skills, interpersonal skills.
Strong time management skills, problem solving and analytical skills.
Perform team management roles
Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.
Additional Information:
- The candidate should have minimum 2 years of experience in Netapp Network Attached Storage (NAS) Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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