Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Engagement Cloud - Service
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and ensuring that critical business operations run smoothly without disruption. The engineer plays a vital role in supporting the overall health of software applications by diagnosing problems and facilitating effective resolutions in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and optimize support processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Engagement Cloud - Service.
- Strong troubleshooting and problem-solving abilities related to cloud-based service platforms.
- Experience in monitoring and maintaining enterprise-level software applications.
- Ability to analyze system logs and performance metrics to identify root causes of issues.
- Familiarity with incident management and change management processes within IT service frameworks.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Oracle Engagement Cloud - Service.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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