Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Ansible on Microsoft Azure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in a dynamic work environment where you provide essential technical support for infrastructure, systems, and applications. Your typical day involves diagnosing issues, delivering resolutions, and ensuring service stability across various platforms. You will interact with users and clients, both remotely and onsite, to maintain high-quality support and operational efficiency, adhering to established processes and operating models.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of technical processes and procedures to enhance team knowledge.
- Collaborate with cross-functional teams to ensure seamless integration of infrastructure and applications.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ansible on Microsoft Azure.
- Strong understanding of cloud infrastructure management and automation.
- Experience with scripting languages such as Python or PowerShell.
- Familiarity with configuration management tools and practices.
- Knowledge of networking concepts and protocols.
Additional Information:
- The candidate should have minimum 3 years of experience in Ansible on Microsoft Azure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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