Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
4+ years of hands-on ServiceNow development and administration experience.
Plan, coordinate, and execute end-to-end ServiceNow deployment activities across dev, test, and production environments.
Manage update set creation, migration, and conflict resolution across instances.
Proficiency in ServiceNow scripting: JavaScript, GlideRecord, GlideAjax, Script Include, Client Script, Scheduled Jobs, and UI Actions.
Strong knowledge of ITSM modules: Incident, Problem, Change, Request, and CMDB.
Experience with Flow Designer, Workflow Editor, and Business Rules, Email Notifications, inbound email actions, and notification templates for automated communications..
Hands-on experience with REST/SOAP API integrations and Integration Hub.
Ability to manage upgrades, patches, and update sets independently.
Familiarity with Agile/Scrum methodologies and sprint-based delivery.
Strong analytical and troubleshooting skills with attention to detail.
Good communication skills for cross-functional collaboration.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
- Conduct thorough testing and debugging of applications to ensure optimal performance and user experience.
Professional & Technical Skills:
-Must To Have Skills: Proficiency in ServiceNow IT Operation .
- Strong understanding of scripting, application development methodologies and best practices.- Experience with integration of ServiceNow with other platforms and tools.
- Familiarity with automation tools relevant to ServiceNow.
- Ability to analyze and resolve technical issues efficiently. Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow.
- Strong understanding of application design principles and methodologies.
- Experience with Scripting and integration of ServiceNow with other platforms and tools. Familiarity with ITIL processes and best practices.
- Ability to troubleshoot and resolve application issues effectively.
- Strong understanding of configuration management principles and best practices.
- Experience in troubleshooting and resolving issues within enterprise software environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with IT service management processes and tools.
- Excellent problem-solving skills with attention to detail and accuracy.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.