Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Operations & Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring continuous service availability. The position demands collaboration with different teams to maintain system integrity and support critical operations, contributing to the smooth functioning of business processes through timely issue resolution and proactive system oversight.
Roles & Responsibilities:
Core Responsibilities:
Manage and maintain DNS (Domain Name System) services, including zone creation, record management, troubleshooting, and replication.
Administer DHCP (Dynamic Host Configuration Protocol) services, including scope creation, reservations, failover configuration, and IP address management.
Perform routine system health checks and infrastructure monitoring.
Troubleshoot network connectivity, name resolution, and authentication issues.
Configure and maintain network services such as NTP, SMTP relays, VPNs, and proxy services.
Handle incident, problem, and change management activities as per ITIL practices.
Coordinate with application, network, and security teams for issue resolution.
Maintain infrastructure documentation, SOPs, and asset inventories.
Perform security hardening, vulnerability remediation, and compliance-related activities.
Monitor system logs and proactively identify infrastructure issues.
Upgrade software and hardware replacement.
Daily Activities:
Resolve infrastructure tickets and service requests.
Monitor server, DNS, DHCP, and network health.
Implement approved changes and maintenance activities.
Perform root cause analysis for recurring issues.
Generate operational and compliance reports.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Operations & Service Management.
- Strong knowledge of network infrastructure components and service management frameworks.
- Experience in incident management, problem resolution, and root cause analysis within IT operations.
- Ability to coordinate cross-functional teams to ensure timely resolution of service disruptions.
- Familiarity with monitoring tools and techniques to detect and diagnose system issues.
- Excellent communication skills to effectively interact with technical teams and stakeholders.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Network Operations & Service Management.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
Kolkata
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.