Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring continuous service availability. The position demands collaboration with different teams to maintain system integrity and swiftly resolve disruptions that could impact business operations, all while adapting to evolving technical environments and priorities.
Roles & Responsibilities:
- Expected to be an Delivery Lead, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve system reliability.
- Mentor junior team members to enhance their technical and problem-solving skills.
-Large-Scale Team Leadership: Manage, mentor, and structurally organize a 50+ person engineering and operations team, implementing robust shift-handoff protocols and performance tracking to eliminate operational gaps.
-Incident & SLA Management: Act as the ultimate escalation point for major network incidents, ensuring swift resolution (MTTR) while maintaining strict adherence to business-critical SLAs.
-Infrastructure Modernization: Drive strategic network projects, cloud integrations, and automation initiatives to reduce manual intervention and improve system resilience.
-Vendor & Budget Oversight: Manage relationships, contracts, and SLAs with global vendors/hardware vendors, optimizing a multi-million-dollar infrastructure and tooling budget.
-Security & Compliance: Partner with global security teams to enforce zero-trust network architectures, strict access controls, and compliance with industry standards
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network architecture, protocols, and troubleshooting techniques.
- Experience with monitoring and managing complex network environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with network security principles and best practices.
- Skilled in coordinating with cross-functional teams to implement effective solutions.
-Need to have the CCNP certification in Routing & switching
-Need to have the ITIL Certifications
Additional Information:
- The candidate should have minimum 12 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Service Operations & Delivery experience
- Good communication skills. Should be able to communicate assertively over conference calls.
-Must be READY for 24 x7 support
-Good team mentor/Team management
-Shift management/ Shift planning/Rostering
Bengaluru
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.