Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Project Management Office (PMO) Mobilization & Run
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems and collaborating with different teams to ensure smooth operation and timely resolution. The workday is filled with analyzing system behaviors, coordinating with stakeholders, and maintaining the stability of essential applications to support business continuity and efficiency.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in documenting and tracking issues to facilitate effective resolution.
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Support junior team members by sharing insights and providing guidance on troubleshooting techniques.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Project Management Office (PMO) Mobilization & Run.
- Strong analytical skills to diagnose and resolve software issues efficiently.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Familiarity with monitoring tools and incident management processes.
- Capability to work collaboratively in a fast-paced and dynamic environment.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Project Management Office (PMO) Mobilization & Run.
- This position is based at our Mumbai office.
- A 15 years full time education is required.