Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Incident Management
Good to have skills : Infrastructure Service Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing support activities for configured services across diverse platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues at the operating system level, spanning server and network components, and supports specific software solutions and vendors. Daily tasks include performing first and second level troubleshooting, both remotely and onsite, to maintain system reliability and performance while collaborating with various teams to uphold service standards.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to ensure timely resolution of incidents and minimize downtime.
- Monitor system performance and proactively identify potential issues to prevent service disruptions.
- Support junior team members by providing guidance and sharing knowledge to enhance their technical capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Good To Have Skills: Experience with Infrastructure Service Management.
- Strong understanding of incident lifecycle management and escalation procedures.
- Ability to analyze and troubleshoot hardware and software issues across multiple platforms.
- Familiarity with operating system-level support for servers and network devices.
- Experience in coordinating with vendors and internal teams to resolve complex technical problems.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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