Italian Application Tech Support Practitioner

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of our systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and providing effective solutions while maintaining high standards of communication and service quality. You will leverage your expertise to enhance user experience and contribute to the overall efficiency of our operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage with clients to understand their needs and provide timely support. - Document and track client interactions and resolutions for future reference. - Collaborate with cross-functional teams to enhance service delivery. - Continuously seek opportunities for process improvement and efficiency. - Provide training and support to junior team members as needed. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Desk Voice Support. - Additional Must To Have Skills: Proficiency in Italian Language. - Strong understanding of customer service principles and practices. - Experience with ticketing systems and incident management. - Ability to troubleshoot and resolve technical issues effectively. - Excellent verbal and written communication skills. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Voice Support. - This position is based at our Manila office. Minimum 2 year(s) of experience is required

Mandaluyong City

平等就业机会声明

所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。

求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。

埃森哲致力于为我们的男女军人提供退伍军人就业机会。

请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。

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