Technology Support Engineer

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing change requests, updating documentation to enhance troubleshooting processes, and working closely with vendors and service management teams to analyze and resolve issues efficiently. This position requires active collaboration across different teams to ensure continuous service availability and operational excellence. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignment on operational goals and priorities. - Facilitate knowledge sharing and mentoring within the team to enhance overall expertise. - Monitor and report on team performance metrics to support continuous improvement. Professional & Technical Skills: - Required Skill: Expert proficiency in Enterprise IP Telephony. - Additional Good To Have Skills: Experience with DevOps, Network Engineering. - Comprehensive understanding of telephony infrastructure and protocols. - Ability to troubleshoot complex telephony issues and implement effective solutions. - Familiarity with system monitoring tools and incident management processes. - Strong communication skills to liaise effectively with vendors and internal teams. Additional Information: - The candidate should have minimum 5 years of experience in Enterprise IP Telephony. - This position is based at our Manila office. Minimum 5 year(s) of experience is required

Mandaluyong City

平等就业机会声明

所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。

求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。

埃森哲致力于为我们的男女军人提供退伍军人就业机会。

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