DE033104-Program and Project Mgmt Specialist

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Program and Project Mgmt Specialist WORK SETUP: Hybrid OVERALL PURPOSE: The Business Operations Orchestrator serves as the dedicated point of contact between the Technology Services Management team / Change Team and Business Operations across the full spectrum of technology activity – including incident. RESPONSIBILITIES: • Business Operations Liaison & Technology Engagement • Serve as the primary point of contact for Business Operations across all Technology-managed technology activities, including incidents, technology changes, releases, and strategic initiatives • Proactively gather pertinent operational details from business stakeholders across technology activities – including scope of impact during incidents, readiness inputs for changes, and business requirements for technology initiatives • Facilitate consistent information flow between Business Operations and the TSM team throughout all technology activity lifecycles – from incident identification and change planning through execution, validation, and closure • Coordinate with Business Operations leads to validate workarounds, confirm service restoration, assess change readiness, and communicate status updates in business-friendly terms across all technology activities • Document operational details, business impact assessments, change readiness notes, and post-activity summaries to support continuous improvement and share findings with Technology Management Teams Technology Change & Incident Management Support • Engage Business Operations stakeholders immediately upon incident notification to assess real-time operational impact, and serve as an active participant in change advisory and technology initiative planning to represent business readiness and risk • Support post-incident root cause analysis (RCA) and post-change reviews by capturing business impact data, operational timelines, and stakeholder feedback • Confirm operational outcomes with Business Operations stakeholders – whether validating service restoration after incidents, confirming successful change adoption, or tracking initiative milestones – ensuring business sign-off at each stage Business Impact & Stakeholder Communication • Cascade technology activity updates from TSM – whether incident status, change notifications, or initiative progress – to Business Leadership and, as needed, to Client counterparts • Act as the communication bridge between Technology Services Management and Business Operations, ensuring both teams maintain shared awareness across incidents, changes, and technology initiatives • Maintain operational documentation, incident summaries, change communication logs, and technology initiative status artifacts to ensure a complete record of Business Operations engagement Cross Team Coordination & Governance • Establish and maintain strong working relationships with Business Operations leads and SMEs to enable rapid, informed engagement across incidents, technology changes, and strategic initiatives • Support governance cadences including operational reviews, service metrics, and reporting • Assist in tracking action items, risks, and dependencies across operational initiatives • Partner with the TSM team OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Muntinlupa Axis One