---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Quality Auditing Specialist
WORK SETUP: Return to Office
OVERALL PURPOSE:
The Supervisor is responsible for leading a support team that enables effective execution of quality governance, training deployment, and policy change implementation. This role ensures that quality standards are operationalized, training interventions are delivered consistently, and policy/process.
RESPONSIBILITIES:
1. Team Leadership and People Management
• Supervise and manage a team supporting Quality, Training, and Policy Change Management functions
• Set performance expectations, monitor output quality, and provide coaching
• Drive accountability for timelines, deliverables, and service levels
• Conduct regular performance reviews and team huddles
• Build team capability in governance, documentation, and execution
2. Quality Management Support
• Oversee execution of quality management processes aligned to standards
• Ensure accuracy and timeliness of quality reports and analyses
• Identify performance trends, risks, and process gaps
• Support audit readiness through proper documentation
• Partner with stakeholders to improve process adherence
3. Training Delivery Oversight
• Supervise planning and deployment of training programs
• Ensure training logistics, tracking, and records are maintained
• Monitor training quality and effectiveness
• Partner with trainers and stakeholders for alignment
• Support readiness for pilot runs and process transitions
4. Policy Change Management Execution
• Support end-to-end policy change activities including intake, tracking, and implementation
• Maintain change trackers and monitor completion status
• Ensure structured communication and documentation of changes
• Escalate risks, delays, and gaps in implementation
• Reinforce policy documents as the source of truth
5. Governance and Reporting
• Prepare performance reports and governance updates
• Track action items, risks, and dependencies
• Ensure audit-defensible documentation is maintained
• Coordinate with stakeholders across functions
6. Continuous Improvement
• Identify process improvement opportunities
• Standardize workflows and reporting
• Recommend enhancements based on data insights
OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Taguig Uptown Bonifacio Tower 3