Cloud Contact Center Specialist/Manager - Mexico

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The Strategy & Consulting - Global Network - SONG practice is aligned to Accenture Song and works with clients across their marketing, commerce/sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.  

A professional at this position level within Accenture has the following responsibilities: 

• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Understands the strategic direction set by senior management as it relates to team goals. 

• Uses considerable judgment to determine solution and seeks guidance on complex problems. 

• Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. 

• Determines methods and procedures on new assignments with guidance. 

• Decisions often impact the team in which they reside. 

• Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.