Service Desk (Thai Speaker)
Working Hours : 24X7 Support including weekend support
Department: Service Desk
Reports To: Service Desk Manager
Job Summary:
The Service Desk Agent Level 1 is the first point of contact for customers seeking technical assistance over the phone, email, or chat. This role is responsible for providing support by diagnosing and resolving technical issues, escalating more complex problems to higher-level support, and ensuring excellent customer service.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat or self-service portal.
- Provide first-level technical support and resolve hardware, software, and network issues.
- Assist customers with account setup, software installation, and troubleshooting.
- Diagnose technical issues based on customer descriptions and use remote support tools to resolve them.
- Escalate unresolved issues to Level 2 or higher support teams with detailed documentation.
- Follow up with customers to ensure issues are fully resolved.
- Record all support requests and resolutions in the service desk ticketing system.
- Contribute to the creation and maintenance of a knowledge base for common technical issues and solutions.
- Educate customers on best practices and preventive measures to avoid recurring issues
- Able to speak, read and write in Thai.
- Strong problem-solving and analytical skills.Excellent verbal and written communication skills.
- Basic understanding of computer systems, mobile devices, and other tech products.
- Familiarity with various operating systems (Windows, Mac, Linux) and common software applications.
- Ability to work independently and as part of a team
Kuala Lumpur
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
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