IT Service Desk Support with Turkish
- Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
- Develops and maintains knowledge of customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements.
- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.
Working Schedule:
- Monday - Friday
- 8:00 - 17:00 / 9:00 - 18:00 / 10:00 - 19:00 / 11:00 - 20:00 (rotating shifts)
- Customer Interaction Handling
- Problem Solving & Escalation Management
- Data Quality
- Service Level Agreement understanding/handling
- Organization skills, attention to detail and follow through to resolve any outstanding issues
- Good technical aptitude with an ability to learn quickly
- Fluent in Turkish language
- Upper Intermediate English level
- Time management and administrative skills
- Written and verbal communication skills: manages internal communications and external/client communications
- Discretion, professionalism, confidentiality and critical judgment
- Computer literacy and working knowledge of Microsoft Office
- Ability to operate office equipment (printer, phone, photocopier, etc.)
- Team player with interpersonal and conflict management skills
- Self-Motivated, positive attitude and approach.
- Flexibility to take on additional responsibility and tasks when required.
What we offer
- Home working and flexible working hours
- Benefits packages (employee discounts and rewards, healthcare program, insurance, cafeteria, language bonus, etc.)
- Training packages in various technologies with certifications, language courses
- Over-time work and on-call compensation
- International teams and multilingual environment
Bucharest
Timisoara
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.